Service

Thanks for entrusting RJ EQUIPMENT. (“RJ EQUIPMENT”, “we”) with your name, your number, and your email. Holding on to your private information is a serious responsibility, and we want you to know how we're handling it.

We use your personal information as this Privacy Statement describes. No matter where you are, where you live, or what your citizenship is, we provide the same high standard of privacy protection to all our users around the world, regardless of their country of origin or location.

Return & Refund Policy

Returns
You have 14 days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
For additional information in this section, create your own

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Customer Service

Pre-sale Service:

1. One-to-one pre-consultation with our sales staff.
2. Real-time online video chat for factory viewing & technical support.

Lifelong Service Team after placing the order:

1. Professional team for comprehensive customer service, including:
Salesperson
Sales manager
Logistics
Marketing receptionist
Factory production
Technical Support
2. Dispatched engineers for technical guidance and machine training.

Company Name:

RJ MECHANICAL EQUIPMENT CO.,LTD

Address：

Add.：Y43, 26th Street Xin Continental Creative Space, 6th Floor, Block C, South China City 2 Exchange Square, International Port Area, Xi'an City, Shaanxi Province, China

Company organizational structure：

Technical consultant：Jonathan Lee

Mobile ： +86 18392001872 (same to whatsapp)

Email：sales01@rjequipment.cn

Service

Service

Contact Us

Name: Jonathan Lee

Tel: +86 183 9200 1872

E-mail: info@rjequipment.cn

WeChat: +86 183 9200 1872

Whatsapp: +86 183 9200 1872

Add: Y43, 26th Street Xin Continental Creative Space, 6th Floor, Block C, South China City 2 Exchange Square, International Port Area, Xi'an City, Shaanxi Province, China